Refund policy
Returns and Refund Policy
Returns
We offer a 60-day return policy, meaning you have 60 days from the date you receive your item to request a return.
To be eligible for a return:
- The item must be in the same condition as received
- The item must be returned in its original packaging
- The item must be free from stains, damage, or signs of wear
- Proof of purchase is required
Return Conditions
- A maximum of two (2) items per order are eligible for a refund
- Unlimited exchanges or store credit may be offered per order
- If an exchanged item has a price difference, customers will be charged or refunded accordingly
- Exchange items are shipped once the returned item has been received and inspected
How to Start a Return
To initiate a return, please contact us at:
📧 support@goodinary.com
If your return request is approved, we will provide instructions on how and where to send your item.
Returns sent without prior authorization may not be accepted.
Return Shipping Costs
- Return shipping costs are the responsibility of the customer
- We do not provide prepaid return labels
Order Cancellations
Once an order has been placed, it begins processing immediately and cannot be cancelled.
If you no longer wish to keep your order, you may initiate a return after delivery in accordance with this policy.
Chargebacks & Disputes
We encourage customers to contact our support team first if there is any issue with an order so we can assist promptly.
Initiating a chargeback or payment dispute may delay the resolution process, as disputes are handled directly by the payment provider or bank.
We remain available to assist customers at support@goodinary.com to help resolve concerns whenever possible.
Damaged or Incorrect Items
Please inspect your order upon delivery.
If your item is damaged, defective, or incorrect, contact us immediately so we can evaluate the issue and arrange a replacement or refund at no additional cost.
Non-Returnable Items
Certain items are not eligible for return, including:
- Custom or made-to-order products
- Personal care or hygiene items
- Perishable goods
- Hazardous materials, flammable liquids, or gases
- Gift cards
If you are unsure whether your item qualifies, please contact us before initiating a return.
Exchanges
To receive a different item, the fastest method is to:
- Return the original item (if eligible)
- Place a new order once the return is approved
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
- Refunds are issued to the original payment method
- Processing time: within 10 business days
Please note that your bank or payment provider may require additional time to post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at support@goodinary.com
Contact Information
📧 support@goodinary.com
🕘 Business Hours: Monday–Friday, 9:00 AM – 6:00 PM (AEST)